Client Feedback and Evaluation

The Copyright Management Service (CMS) is seeking feedback from users to identify ways to improve our servcie to the University community.

The CMS has recently completed some work for you. Please consider your experience of the CMS in completing this survey.

If you would like to further discuss any issues about the Copyright Management Service, please contact:

Anne Lennox
ph: 9925 8064
email: copyright@rmit.edu.au

1. Which of the CMS services have you used?

General Copyright Advice
Copyright permissions service
Staff training about copyright
RMIT online resources

2. How did you find out about CMS?

CMS web site
Previous client of CMS
A colleague
Training provided by CMS

Please mark one choice per line to indicate your level of agreement with the following statements.

3. RELEVANCE OF INFORMATION

 
N/A
1. Copyright advice and/or permission suggestions were relevant to my problem/situation
2. Resolution of the issue/situation was achieved from the information provided
3. I had to seek alternative advice from another source
4. The terms and conditions associated with a permission approval were clearly communicated

4. PERMISSION PROCESS

 
N/A
5. Permission processes were communicated clearly
6. I was provided with clear options about alternatives to permissions
7. I received too many updated Status Reports
8. The time taken to complete my permission project was acceptable
9. I received advice about the reasons for delays in my permission requests

5. PERMISSIONS STAFF

 
N/A
10. Copyright staff were approachable and helpful
11. Copyright staff are knowledgeable about their area

6. Communication

Please tell us how we can improve our communication and provision of information

7. Service

Thinking about the Copyright Management Service overall how could we improve our service?